Pickup, Shipping & Delivery Policy

Last Updated: June 2026 Business Location: Ligonier, Indiana

Stonebridge Supply offers both local pickup and nationwide shipping on eligible items. Because our inventory includes liquidation, overstock, open‑box, and mixed‑condition products, shipping availability may vary by item.

1. Local Pickup (Ligonier, Indiana)

Local pickup is available for most items and is the preferred option for oversized, heavy, or fragile products.

Pickup Location

Ligonier, Indiana (Exact pickup address provided after checkout)

Pickup Hours

Pickup is scheduled by appointment only. After your order is placed, we will contact you to arrange a pickup time.

Online Payment Required

All pickup items must be paid for online at the time of purchase. Stonebridge Supply does not accept cash, card, or any form of payment at the pickup location. Orders are not prepared or scheduled for pickup until payment is completed.

Pickup Requirements

Please bring:

  • Your order confirmation
  • A valid photo ID
  • The name of the person who placed the order

If someone else is picking up your order, notify us in advance so we can authorize the pickup.

Pickup Timeframe

Orders must be picked up within 7 days of purchase unless otherwise arranged. Because all sales are final, orders not picked up within this timeframe may be canceled without refund.

2. Shipping Availability

Shipping is available on most small‑to‑medium items. Some products are pickup‑only due to size, weight, fragility, or shipping restrictions. These items will be clearly marked as Local Pickup Only on the product page.

Shipping Carriers

We ship using major carriers, including:

  • USPS
  • UPS
  • FedEx

Carrier options and rates are automatically calculated at checkout based on the item, destination, and selected service.

Shipping Restrictions

We do not ship:

  • Oversized or freight‑required items
  • Hazardous materials
  • Items marked as Local Pickup Only
  • Orders outside the continental United States

3. Order Processing Time

Orders typically ship within 1–3 business days. Processing times may vary during peak periods or for high‑volume orders.

If an unexpected delay occurs, we will notify you.

4. Delivery Estimates

Delivery times shown at checkout are estimates provided by the carrier, not guarantees.

Stonebridge Supply is not responsible for:

  • Carrier delays
  • Weather‑related delays
  • Incorrect addresses provided by the customer

Once a package is handed to the carrier, transit time is outside our control.

5. Tracking Information

Tracking numbers are provided only when tracking is requested at checkout or when the selected shipping method includes tracking by default.

If tracking is not requested or not included with the chosen shipping option, the order may ship without tracking.

Tracking updates may take up to 24 hours to appear after the carrier receives the package.

6. Lost, Stolen, or Damaged Packages

Stonebridge Supply is not responsible for:

  • Packages marked as delivered but not received
  • Stolen packages
  • Carrier mishandling
  • Damage occurring during transit

If your package arrives damaged, please contact the carrier directly to file a claim. We will assist with documentation if needed.

7. Incorrect or Undeliverable Addresses

If an order is returned to us due to an incorrect or undeliverable address:

  • The customer is responsible for reshipment costs
  • Refunds are not issued for undeliverable packages

Please double‑check your shipping information before completing checkout.

8. Items Requiring Freight

Some items may require freight shipping due to size or weight. At this time, Stonebridge Supply does not offer freight shipping. These items will be listed as Local Pickup Only.

9. Contact Us

If you have questions about pickup, shipping, or delivery, we’re here to help.

jamesnjess@stonebridge-supply.com

Scroll to Top