Frequently Asked Questions (FAQ)
Orders & Tracking
Where is my order?
Once your order ships, you’ll receive a tracking number by email. You can also check your order status anytime on our Order Tracking page.
How long does shipping take?
Most orders ship within 1–3 business days. Delivery times vary depending on your location and the carrier.
Can I change or cancel my order?
If your order hasn’t shipped yet, we may be able to update or cancel it. Contact us as soon as possible.
Shipping & Pickup
Do you offer local pickup?
Yes! We offer local pickup in Ligonier, Indiana for select items. If an item qualifies, you’ll see the pickup option at checkout.
How much is shipping?
Shipping rates are calculated at checkout based on weight, size, and destination.
Do you ship everywhere in the U.S.?
We currently ship within the continental United States.
Refunds & Cancellations
Do you offer refunds?
Due to the unique way we source our inventory, many items are one‑of‑a‑kind or limited in quantity. For this reason, all sales are final.
What if an item I purchased is no longer available?
If we are unable to fulfill your order because the item is out of stock, we will refund you in full right away and notify you as soon as possible.
Are your items new or used?
We source a variety of inventory, including new, overstock, open‑box, customer‑returned, discontinued, damaged‑packaging, and liquidation items. Because of this, some products may not come in their original box.
This can happen when:
- The original packaging was damaged
- The item was returned without the box
- The manufacturer used bulk or pallet packaging
- The item was part of a liquidation or overstock lot
Do you inspect items before selling them?
We inspect any item that has been opened or is not in its original packaging. Items that are new and sealed in the box are not opened or inspected, so all details provided come directly from the manufacturer.
What if an item shows signs of wear?
If an item has any signs of wear, cosmetic marks, missing parts, or anything noteworthy, it will be clearly listed on the product page so you always know exactly what you’re buying.
Products & Inventory
Are your items new or used?
We offer a mix of new, overstock, open‑box, customer‑returned, discontinued, damaged‑packaging, and liquidation items. Because of this, some products may not come in their original box.
Do you inspect items before selling them?
We inspect any item that has been opened or is not in its original packaging. Items that are new and factory‑sealed are not opened or inspected.
If an item has any signs of wear, cosmetic marks, missing parts, or anything unusual, it will be clearly listed on the product page so you always know exactly what you’re buying.
Will you restock sold‑out items?
Because we source liquidation and overstock deals, restocks are not guaranteed. If you see something you love, we recommend grabbing it while it’s available.
Payments & Security
What payment methods do you accept?
We accept major credit and debit cards, as well as secure online payment options shown at checkout.
Is my payment information safe?
Yes. All payments are processed through secure, encrypted systems. We never see or store your full payment details.
Do you offer payment plans or financing?
At this time, we do not offer financing or payment plans. All orders must be paid in full at checkout.
Why was my payment declined?
This can happen for several reasons — incorrect billing information, insufficient funds, or your bank blocking the transaction for security reasons. If this happens, try again or contact your bank for more details.