Refund & Return Policy

Last Updated: June 2026

At Stonebridge Supply, we work hard to provide accurate product descriptions and clear condition details for every item we sell. Because of the unique way we source our inventory — including overstock, liquidation, open‑box, and limited‑quantity items — all sales are final.

1. All Sales Are Final

Stonebridge Supply does not accept returns, exchanges, or cancellations once an order has been placed. This applies to all product types, including:

  • New
  • Overstock
  • Open‑box
  • Customer‑returned
  • Discontinued
  • Damaged‑packaging
  • Liquidation items

We encourage customers to review product descriptions, photos, and condition notes carefully before purchasing.

2. No Refunds

We do not offer refunds for:

  • Buyer’s remorse
  • Ordering the wrong item
  • Condition concerns already disclosed in the listing
  • Missing accessories or packaging when noted in the description

All items are sold as‑is.

3. Exception: Item Unavailable

In rare cases, an item may become unavailable before it ships. If we cannot fulfill your order due to an inventory discrepancy, you will receive a full refund immediately and be notified as soon as possible.

This is the only circumstance in which refunds are issued.

4. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. We will review the issue and determine the appropriate next steps.

Please include:

  • Your order number
  • Photos of the item and packaging
  • A brief description of the issue

While we do not accept returns, we will always work with you if an error occurs on our end.

5. Shipping Issues

Stonebridge Supply is not responsible for:

  • Delays caused by carriers
  • Lost or stolen packages after delivery
  • Incorrect shipping information provided by the customer

Once a package is marked as delivered by the carrier, it is considered fulfilled.

6. Contact Us

If you have questions about this policy or need assistance with an order, please reach out:

jamesnjess@stonebridge-supply.com

We’re here to help and will respond as quickly as possible.

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